PING Customer Appreciation Program Frequently Asked Questions

What players are eligible to participate in the Customer Appreciation Program?

Eligible players include: owners of any PING golf club, members of PING Nation and followers of PING social media channels.

What countries are eligible to order? 

Customers globally are eligible to order. 

What is Arccos Link? 

For golfers who prefer to play without having to carry a smartphone, the Arccos Link wearable is a perfect solution. This small, ultralight device is compatible with iPhone and Android devices and seamlessly pairs with the Arccos app and sensors. Worn on a player’s belt, waistband or pocket, it tracks shots in real time – including the club used and precise location – and automatically transfers the data to a player’s smartphone via Bluetooth, either during or after the round. This allows golfers to play the game their way, freeing them to keep their phone in a cart, bag, back pocket or elsewhere. For more information on Link, please click here.

Once my sensors arrive, how do I pair them?

iPhone: 

  1. Download Arccos from the App Store
  2. Log in with account credentials you created previously
  3. Once logged into the Arccos app, navigate through the Pairing Tips & Tricks, follow the prompts, and begin pairing

Android: 

  1. Download the Arccos app from the Google Play Store
  2. Login with the account credentials you created previously
  3. Once logged into the Arccos app, navigate through the Pairing Tips & Tricks, follow the prompts, and begin pairing

For information on pairing, please visit this link.

Why won't it accept my email? 

Players who are current or past Arccos members or have previously commenced or canceled an Arccos trial membership are ineligible to participate in the partnership. Please verify to make sure you are inputting a valid email address. For issues please contact Starter@arccosgolf.com. 


Why won't it accept my address?

Please verify the address and make sure there are no typos or extra spaces. Also, make sure to put unit number, suite number, or apartment number in the correct section. For issues please contact Starter@arccosgolf.com.


How can I cancel?

To cancel your subscription, please email Starter@arccosgolf.com or call us at 844-692-7226. 


How long is my trial? 

Upon activation you receive a free 45-day trial to the award-winning Arccos platform. Membership automatically renews. Cancel at any time.


When does my trial start?

Your trial starts as soon as you activate your Arccos membership after inputting your shipping & billing information.